Terms
First orders and orders under $100 are shipped credit card. We accept American Express, Visa, MasterCard and Discover. Net 30 terms are available with an approved credit application.
Conditions
All prices are subject to change or withdrawal without notice. We assume no responsibility if price change notices are not received.
Minimum Order:
Minimum order is one (1) piece.
Claims
Claims for any discrepancies on an order must be made within 5 days of receipt of order. Claims for defective merchandise will require a photo emailed to csrep@j-america.com.
Returns
It is the responsibility of the receiver to check an order for discrepancies or defects prior to decoration. Decorated garments are not returnable to J. America Wholesale Blanks. All returns must be authorized by customer service and must include a return authorization #. All returns must be prepaid. Merchandise over 30 days old and discontinued styles cannot be returned.
Restocking Fee
Cancelled or refused orders are subject to a 20% restocking fee or $20 (whichever is greater) in addition to all freight charges.
Shipping
Most orders placed before 3:00pm EST will be shipped the same day primarily via UPS. Orders received after 3:00pm EST will be shipped the following day. Invoices for UPS shipments will include shipping and handling. Next-Day Air and Second Day Air shipments are available upon request. J. America will not be responsible for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay. All freight is shipped F.O.B. Fowlerville, MI. 48836. You can also use the UPS Ground Zone Maps to estimate shipping times.
Custom Colors and Styles
Custom colors and styles are available, along with private labeling. Please contact customer service at csrep@j-america.com for information.
Orders
Tracking
Please use UPS to track your package. The reference # is the order # that you receive via email when you place an order with J. America. Enter this number into the Shipment Reference field along with the Shipment Destination information and you will be able to pull up your package's tracking information. You can also use the UPS Ground Zone Maps to estimate shipping times.